Privacy Policy

Information We Collect

Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Payment information (processed by Apple/Google; we do not store your card details)

Payments are processed by Apple/Google. We do not store your card details.

Non-Personal Information

We may also collect non-personal information about you, including:

• Browser type
• Device type
• IP address
• App usage behavior

Sensitive Information

Because Wello supports personal recovery journeys, some information you provide (such as check-ins, journal content, pledges, and related progress data) may be considered sensitive personal information. We process this information only to provide and improve the app, keep the service secure, and support your account.

Community Information

If you choose to post in community features, the content you submit may be visible to other users based on the feature settings. Community posting is optional, and Wello currently does not support image uploads in community posts.

How We Use Your Information

To Process Subscriptions

• Managing and processing subscriptions
• Processing payments
• Providing access to premium features

To Improve Our Services

• Enhancing user experience in our app
• Analyzing app usage and trends
• Improving customer service and support

To Communicate

• Sending updates and information related to your account
• Sending promotional materials and newsletters (with your consent)
• Responding to inquiries and customer service requests

Data Protection

Security Measures

We use a variety of security measures to maintain the safety of your personal information. These measures include SSL encryption, secure servers, and restricted access to personal data.

Secure Data Transfer

All data transfers between your device and our servers are protected using industry-standard TLS (Transport Layer Security) encryption protocols. This ensures that your personal information, messages, and activity data are securely encrypted during transmission.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

Third-Party Services

We may share your information with third-party service providers who assist us in operating our app and conducting our business. These third parties are contractually obligated to keep your information confidential and secure.

Examples of service provider categories include:

• Cloud infrastructure and hosting providers
• Analytics and performance monitoring providers
• Customer support and communication tools
• Push notification and email delivery providers
• Payment and subscription processors (such as Apple and Google)

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Storage and Processing Locations

We use service providers for hosting, analytics, communications, and support. As a result, your information may be stored or processed in countries other than where you live.

We require these providers to protect your information through contractual safeguards, strict access controls, and encryption in transit.

Age Requirement

Upon setting up the app, you will be asked to confirm that you are at least 18 years of age. By using the app, you confirm to us that you meet this requirement.

Your Rights

Access and Update

You have the right to access and update your personal information. You can do this by logging into your account in the app or by contacting us directly.

Opt-Out

You can opt-out of receiving promotional emails or texts from us at any time by following the unsubscribe link in any email you receive from us or by contacting us directly.

Data Deletion

You can request the deletion of your personal data by contacting us. We will take reasonable steps to delete your information from our records, unless we are required to retain it by law or for legitimate business purposes. Please reach out to us via email at support@getwello.app to have your data deleted. We will get back to you with deletion confirmation within 1 business day.

Email Communications & Newsletters

By signing up for Wello, you may receive occasional newsletters, product updates, and promotional materials from us.

You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Contacting us at support@getwello.app

We will continue to send essential, non-promotional messages (e.g., account updates, pledge reminders) even if you opt out of marketing emails.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze app traffic, and understand where our users are coming from. You can control the use of cookies at the individual browser level.

Sale of Personal Data and Aggregated Analytics

We do not sell your personal information to third parties.

We may use aggregated or de-identified analytics to understand product usage, improve features, and report overall trends. This information does not identify you personally.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the bottom of this policy.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at support@getwello.app.