Wello Support
We're here to help you with any questions or issues you might have with Wello. Our support team is dedicated to providing you with the best experience possible.
Please don't hesitate to reach out if you need assistance. We respond to all inquiries within 24 hours.
Contact Methods
Email Support
For any questions, feedback, or support requests, please email us at:
Frequently Asked Questions
I've been "logged out" and cannot get back into my account
If you're experiencing issues where no verification codes are sending and the "Continue with..." buttons aren't working, this is typically due to network connectivity issues.
The authorization check happens early in the app load process, and if it fails due to poor network conditions, it can lead you to the Welcome screen, making it appear as though you've been logged out.
Solution:
- Exit the app completely
- Switch to mobile data temporarily
- Reopen the app and try again
I keep seeing the "You are offline" screen when opening the app
This issue is almost always related to network connectivity problems. Sometimes it can also happen due to mobile carrier restrictions or content filters.
Solution:
- Switch to mobile data
- Completely close the app and reopen it
- If the issue persists, contact support with the email or phone number you used to create your Wello account
I see a grey screen when opening the app
This is a rare issue that typically occurs when there are permission conflicts or temporary system-level access problems.
Solution:
- Check that required permissions are enabled for Wello in your device settings
- Restart your phone
- If the issue persists, contact support
Technical Issues
For technical issues with the app, please include your device model, operating system version, and a detailed description of the problem when contacting support.
Account Management
For account-related inquiries, including data deletion requests or privacy concerns, please reference our Privacy Policy and include your account email in your message.
Response Time
We aim to respond to all support inquiries within 24 hours. For urgent issues, please indicate this in your email subject line, and we'll prioritize your request.
Get in Touch
Our support team is ready to assist you with any questions or concerns.